“If less than 10% of your customers judged a product effective and seven out of 10 said they were more confused than enlightened by it, you would drop it, right? So, why don’t more companies drop their annual job- performance reviews?” Timothy D. Schellhardt, (The Wall Street Journal) The business world has long been strong on the need for ‘high performance’ within organisations and this has been adopted in other sectors - public and not for profit - as the reality of economi